Q: What do I have to do to get online access to my account information?
A: You must first set up and activate a unique User ID and password for your Web account. The next step is to link your electric accounts to your User ID for online access to your account information. It’s that easy.

Q: What if I forgot my User ID or password for my Web account?
A: If you forgot your User ID or password, use the Forgot User ID or Password links located on the home page, or call 1-800-538-4228 for assistance.

Q: Can I continue with registration if I do not receive my account activation e-mail?
A: If you do not receive an activation e-mail, there may be a problem with your e-mail address. You can either create a new User ID and password to continue with your registration immediately or you can re-register the User ID and password you just entered after 48 hours.

Q: Why do I have to provide my personal information to register a Web account?
A: The company requires either a driver’s license and date of birth, the last four digits of your Social Security Number or a Tax ID number for corporations and government agencies to help verify your identity and protect your account. This information is kept strictly confidential.

Q: Can I register a closed account for online access?
A: Yes, however if an account has been closed for longer than three years it is not available for online access.