We are always available to help our customers and answer questions.

We may have the answer for you in our frequently asked questions when registering a new Web account or for our online payment and renewable energy programs.

Toll-free phone 

• 24/7 customer service, 1-888-221-7070 
  • Ask questions about your bill
  • Report downed power lines
  • Get help locating underground power lines before you dig
  • Get a new electric service hook up
  • Ask questions about our customer service guarantees 
  • Get information about payment options

• Web account help, 1-800-538-4228

• Power outages, 1-877-LITESOUT (1-877-548-3768)

• Business customers, 1-866-870-3419

• Spanish, 1-888-225-2611
  

E-mail
For questions about our online payment program  
For residential customer service questions:  customerservice@pacificpower.net
For business customer service questions: BusinessSolutions@pacificpower.net
For human resource questions: hrquestions@pacificorp.com  (Please do not send your resume to this address. To apply for a job, click here. )
For general questions or comments: webmaster@pacificorp.com

Mail
Send your bill to: 1033 NE 6th Ave., Portland, OR 97256-0001
Our general mailing address: 825 NE Multnomah, Portland, OR 97232